Harte Hanks Stock Price, News & Analysis

Harte Hanks (NASDAQ:HHS) has secured exclusive licensing rights to ADS Data Direct's Medical Ailment Database, a comprehensive HIPAA-compliant health data asset. The database, sourced through the Healthier Me Today platform, contains self-reported health information from triple opt-in consumers across 200+ ailment categories including diabetes, arthritis, heart disease, and mental health disorders. This strategic acquisition strengthens Harte Hanks' position in healthcare marketing, enabling more precise targeting and improved campaign performance for pharmaceutical, medical device, and healthcare clients. The database's key feature is its reliability through HIPAA-compliant data collection processes, making it a valuable tool for healthcare marketers seeking ethical and effective consumer engagement.

Harte Hanks (NASDAQ:HHS) reported its Q1 2025 financial results, showing mixed performance. Total revenue decreased 8.6% to $41.6 million compared to $45.4 million in Q1 2024. The company reported an operating loss of $0.04 million and a net loss of $0.4 million ($0.05 per share). EBITDA was $1.0 million, down from $1.4 million year-over-year. Segment performance varied: Customer Care revenue grew 4.5% to $13.0 million, Fulfillment & Logistics Services increased 1.8% to $19.8 million, while Marketing Services declined 35.3% to $8.8 million. The company secured new client engagements across healthcare, technology, hospitality, and automotive services sectors. Harte Hanks maintains a strong balance sheet with $9.0 million in cash, no debt, and $24.0 million available credit line capacity.

Harte Hanks (NASDAQ:HHS) reported its Q4 and full-year 2024 financial results, showing revenue declines across all segments. Q4 revenue decreased 4.8% to $47.1 million, while full-year revenue fell 3.3% to $185.2 million compared to 2023.

Q4 resulted in a net loss of $2.4 million ($0.33 per share), impacted by $3.2 million in impairment charges related to the InsideOut acquisition. Full-year 2024 saw a net loss of $30.3 million ($4.15 per share), primarily due to $37.5 million in pension plan termination charges.

The company ended 2024 with $9.9 million in cash, zero debt, and a fully terminated Pension Plan I. Segment performance showed Customer Care revenue at $15.0 million (-1.5% YoY), Fulfillment & Logistics at $20.8 million (-2.7% YoY), and Marketing Services at $11.3 million (-12.1% YoY).

Harte Hanks (NASDAQ:HHS) announced a strategic leadership transition as CEO Kirk Davis steps down after 19 months for personal reasons. David Fisher, previously Chief Transformation Officer and leader of Project Elevate, will serve as Interim Chief Operating Officer to ensure operational continuity.

During his tenure, Davis contributed to transforming the company into an integrated customer experience organization. Fisher, who has been instrumental in modernizing Harte Hanks' technology infrastructure and data capabilities during his 18-month tenure, will lead the company while a search for a permanent CEO is conducted.

The company is engaging a leading executive search firm to identify a new CEO with expertise in artificial intelligence and data-driven business transformation. The transition aims to accelerate innovation in data-driven customer experience solutions, building on the company's century-long expertise in customer data.

Harte Hanks (NASDAQ:HHS) has announced a collaboration with Reddy, an AI-powered contact center coaching and training platform. The partnership aims to enhance Harte Hanks' global call center operations through improved agent onboarding, automated training, and feedback systems.

Reddy's platform offers simulation training, copilot technology for real-time agent assistance, and call monitoring capabilities. Early implementation shows positive trends in agent and customer satisfaction rates. The collaboration focuses on using AI to enhance agent performance rather than replace human workers, targeting more personalized customer interactions and improved client results.

Harte Hanks reported Q3 2024 financial results with total revenues of $47.6 million, up 1.1% from Q3 2023. Operating income was $1.9 million, down from $2.9 million year-over-year. Net income was $0.1 million ($0.02 per share), compared to $0.6 million ($0.09 per share) in Q3 2023. The company expects low to mid-single-digit revenue contraction in Q4 due to program changes by some customers. Customer Care and Sales Services segments showed growth, while Fulfillment & Logistics and Marketing Services segments declined. The company ended Q3 with $5.9 million in cash and no outstanding debt.

Harte Hanks (NASDAQ:HHS) has scheduled its third quarter 2024 financial results release for November 14, 2024, after market close. The company will host a conference call and webcast at 4:30 p.m. EDT the same day to discuss the results. Investors can join via webcast or by dialing 888-506-0062 (US) or 973-528-0011 (international) using access code 687861. A replay will be available through November 28, 2024, accessible by dialing (877) 481-4010 (US) or (919) 882-2331 (international) with passcode 51436.

Harte Hanks (NASDAQ:HHS) has announced a leadership transition in its sales organization. Jason Chapman has been appointed as Interim Global Head of Sales and Marketing, replacing Kelly Waller, who is stepping down due to personal reasons. Chapman, with experience from companies like Bain & Company and SAP SE, brings expertise in driving business transformation and leading global go-to-market teams.

CEO Kirk Davis praised Waller's contributions, noting her role in reshaping the sales organization, fostering a customer-centric approach, and significantly growing the sales pipeline. Chapman expressed enthusiasm for building on these accomplishments and accelerating sustainable growth. The transition comes as Harte Hanks enters the final stretch of 2024 from a position of strength.

Harte Hanks (NASDAQ:HHS) has announced a collaboration with Outreach, a leading execution platform for intelligent revenue workflows. This partnership aims to deliver enhanced turnkey sales solutions by integrating their strengths in customer relationship management and end-user experiences. Harte Hanks will incorporate Outreach's platform into its Demand Generation in a Box product to improve client sales efforts.

The collaboration includes joint marketing initiatives and co-branded campaigns to reach a wider audience. Outreach's AI-powered platform, built on extensive sales data, helps revenue teams design, measure, and improve seller workflows. This partnership is expected to provide Harte Hanks with a competitive edge in delivering strategic expertise and cutting-edge technology for sales success.